Support & Help
Need help with the OnGrid app for Slack? We're here to assist you with installation, troubleshooting, and any questions you might have. Our support team is available to help you get the most out of our integration.
Contact Our Support Team
If you encounter any issues or need assistance with the OnGrid app for Slack, please don't hesitate to reach out to our dedicated support team. We're committed to helping you resolve any problems quickly and efficiently.
Get in Touch
Email Support
support@ongrid.in - For general inquiries, technical issues, and installation help
Website Support
ongrid.in/support - Visit our main support portal for comprehensive help
Live Chat
Available on our website during business hours (9 AM - 6 PM IST)
Before Contacting Support
To help us assist you more efficiently, please have the following information ready:
- Your Slack workspace name
- Description of the issue you're experiencing
- Steps you've already tried to resolve the issue
- Screenshots or error messages (if applicable)
- Your OnGrid account details (if you have one)
Common Issues & Solutions
Installation Issues
- "This app needs approval" - Ask a Workspace Admin/Owner to approve the install
- Wrong workspace selected - Use the workspace switcher during Slack OAuth
- Installation fails - Ensure you have admin permissions or contact your workspace admin
Functionality Issues
- Messages not posting - Confirm the app has access to the channel and
chat:writepermission - Commands not working - Try
/ongrid helpto see available commands - Test message not received - Check if you're in the correct channel where the app is present
Slack App Terms of Use
By using the OnGrid app for Slack, you agree to comply with Slack's terms of service and our app's usage guidelines.
Slack Platform Terms of Service
This app is built on Slack's platform and is subject to Slack's Terms of Service. You can review Slack's complete terms at slack.com/terms-of-service.
Key Terms for App Users
- Acceptable Use: You agree to use the app in compliance with Slack's Acceptable Use Policy
- Data Privacy: We handle your data in accordance with our Privacy Policy and Slack's data handling requirements
- Permissions: The app requests only the minimum permissions necessary for functionality
- Security: We implement industry-standard security measures to protect your data
- Updates: The app may be updated to improve functionality and security
Your Responsibilities
- Ensure you have permission to install apps in your Slack workspace
- Use the app only for its intended purpose
- Report any security concerns or bugs to our support team
- Respect the privacy and data of other users
- Comply with your organization's policies regarding third-party apps
Limitation of Liability
OnGrid provides this app "as is" and makes no warranties about its functionality or reliability. We are not responsible for any damages arising from the use of this app.
Additional Resources
Installation Guide
Step-by-step instructions for installing the OnGrid app for Slack in your workspace.
View Guide